Use of XLRAI Services
Stand: August 2025
§1 Scope and Provider
1.1 These General Terms and Conditions (“GTC”) govern all contracts and services between the Contractor and its clients in connection with the planning, conception, and implementation of digital products and services, particularly no-code/low-code development (e.g., Bubble.io), web development (e.g., Webflow), SEO services, as well as training, webinars, and online courses.
1.2 Provider (Contractor):
ML Herrmann Consultants
Thomasiusstraße 25
04109 Leipzig
E-Mail: service@ml-consultants.de
VAT ID: DE353711562
Legal Form: Sole Proprietorship
1.3 XLRAI is a side project of ML Herrmann Consultants; the contracting party is always ML Herrmann Consultants.
1.4 Deviating or conflicting terms and conditions of the client shall only apply if the Contractor has expressly agreed to them in writing.
§2 Description of Services
2.1 The Contractor provides, in particular, the following services:
2.2 Services are provided, depending on the agreement, fully digitally, on-site, or in a hybrid form.
2.3 No subcontractors are engaged. Services are delivered by a two-person team with clearly defined roles (project management and technical implementation).
2.4 The specific scope, timeline, client obligations, and remuneration are set out in the respective offer or project agreement.
§3 Conclusion of Contract
3.1 Contracts are concluded upon acceptance of a written offer via e-mail confirmation or by express commissioning following contact via the online contact form.
3.2 The client submits their name, e-mail address, and a message via the contact form. The Contractor will generally respond within 48 hours via e-mail.
3.3 By submitting the contact form, the client confirms that they have read and acknowledged the GTC and Privacy Policy.
3.4 No minimum age requirement is set; for consumers, the statutory provisions on legal capacity apply. Contracts with minors are concluded only within the legal framework.
§4 Client Obligations
4.1 The client shall provide all information, content, and access credentials required for service delivery (e.g., domain, Webflow, Bubble, Google, or Stripe accounts) in a timely manner and ensure they have the necessary rights to the provided content.
4.2 If service delivery is delayed due to missing cooperation from the client, agreed deadlines shall be extended accordingly. Additional efforts resulting therefrom may be charged separately by the Contractor.
§5 Remuneration and Payment Terms
5.1 Remuneration is project-based at a fixed price or hourly rate, as specified in the offer.
5.2 Unless otherwise agreed, invoices are payable within 7 calendar days without deductions.
5.3 Accepted payment methods are bank transfer, Stripe, or PayPal.
5.4 Installments or advance payments may be agreed individually and documented in the offer.
5.5 If the client defaults on payment, the Contractor may charge statutory interest for late payment (§ 288 BGB) and a reminder fee of €9 per reminder. Furthermore, the Contractor may suspend service delivery until full settlement of outstanding claims.
§6 Withdrawal
6.1 There is no contractual right of withdrawal (cancellation). Statutory consumer withdrawal rights remain unaffected.
§7 Service Changes and Change Requests
7.1 Change requests made after contract conclusion are considered a Change Request. The Contractor will inform the client of the impact on cost, timeline, and remuneration. Changes will only be implemented after written confirmation.
§8 Appointments, Delay, Force Majeure
8.1 Appointments are binding only if expressly confirmed in writing.
8.2 Events of force majeure or similar unforeseeable circumstances (e.g., third-party outages, illness, official measures) suspend performance obligations for the duration of the disruption and entitle the parties to a reasonable extension of deadlines.
8.3 If the client cancels an agreed appointment less than 24 hours before its start, the Contractor may charge the full agreed amount or – for hourly billing – the corresponding hourly fee, unless there is a valid reason.
§9 Usage Rights, Open Source, and Third-Party Providers
9.1 Upon full payment, the Contractor grants the client a simple, geographically and temporally unlimited right to use the deliverables created in the project, unless otherwise agreed in the offer.
9.2 For the use of third-party tools (e.g., Bubble.io, Webflow, Stripe, Google services) and open-source components, their respective license and usage terms apply. The client is obligated to comply with these terms.
9.3 Rights to pre-existing materials (templates, libraries, frameworks) remain with the respective rights holders; the client receives the rights necessary for contractual use.
§10 Confidentiality and NDA
10.1 Both parties undertake to maintain confidentiality regarding all information obtained in the course of the collaboration.
10.2 A separate Non-Disclosure Agreement (NDA) will be signed prior to project commencement. These obligations remain in effect beyond the termination of the contract.
§11 Warranty and Support
11.1 Statutory warranty rights apply to work services. Minor deviations that do not impair the purpose do not constitute a defect.
11.2 Unless otherwise stated in the offer, ongoing support, maintenance, and operation (hosting, licenses) are not included in the scope of services and may be contracted separately.
§12 Liability
12.1 The Contractor is liable without limitation for intent and gross negligence as well as for injury to life, body, or health.
12.2 In the case of simple negligence, the Contractor is liable only for breaches of essential contractual obligations (cardinal obligations) and only for foreseeable, typical damages.
12.3 Liability for indirect damages, loss of profit, and data loss is excluded unless mandatory law provides otherwise.
12.4 No liability is assumed for services and availability of third-party providers (e.g., Bubble, Webflow, Stripe, Google).
§13 International Use and Third-Country Reference
13.1 Services may require the use of international tools/services (including those based in the USA). Details on data processing, Data Processing Agreements (DPA), and appropriate safeguards (Standard Contractual Clauses, “SCC”) are set out in the Privacy Policy.
§14 Final Provisions
14.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
14.2 The exclusive place of jurisdiction for all disputes arising from or in connection with this contract, to the extent legally permissible, is Leipzig.
14.3 Should individual provisions of these GTC be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
Right of Withdrawal for Consumers (B2C)
(Not applicable to contracts with entrepreneurs within the meaning of § 14 BGB)
Stand: August 2025
1. Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.
2. Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., by e-mail or by post) to:
ML Herrmann Consultants
Thomasiusstraße 25
04109 Leipzig, Germany
E-Mail: service@ml-consultants.de
You may use the attached withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification before the withdrawal period has expired.
3. Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal. We will use the same means of payment for the refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.
4. Early Expiration of the Right of Withdrawal for Services
Your right of withdrawal will expire prematurely if we have fully performed the service and have begun to execute the service only after you have:
5. Template Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract.